Over the past 10 years there has been a shift in consumer behaviour towards online channels. At the start retail and media were two industries which were significantly impacted, with consumers preferring to shop online rather than high street stores. Suppliers which couldn’t adapt quickly enough became insolvent or were bought out. Some high profile examples are Blockbuster, Woolworths and Dixons.
Charities now face a similar challenge. Digital media and online presence is becoming more and more integral to raising brand awareness and collecting donations. Multi-channel interaction with customers is vital to establishing brand recognition in the 3rd sector where today there are over 150,000 charities in the UK competing for donations.
Some Charities have embraced the trend and recognised social and digital media as a huge opportunity to open new donation channels and increase brand awareness.
A recent success story has been Cancer Awareness who raised £8m from a Facebook campaign (girls take a picture with no-makeup and post on facebook to raise awareness for breast cancer).
One agency that is leading the way in digital media to launch campaigns and raise awareness is Amnesty International. To drive its digital strategy, Amnesty’s IT team embarked on an ambitious three-year project to overhaul its hosting platform. This project would involve the consolidation and re-engineering of Amnesty’s hosting infrastructure, and aimed to fully integrate all its online properties, and to provide enhanced data analytics and much greater functionality to users. Other objectives included simplifying the management of the platform and eliminating other inefficiencies, and improving the reliability and flexibility of the online infrastructure.
Claranet has helped us to simplify our back-end processes and to automate fulfillment, so that our staff can get on with more important things like building additional functionality to support our next campaign.”
Kamesh Patel, Head of IT at Amnesty