Claranet wins a third UK industry award for its Infrastructure-as-a-Service offering, Virtual Data Centre (VDC) at the Achievements in Storage, Virtualisation and Cloud Computing (SVC) Awards 2012.

The SVC Awards honoured the cream of the IT industry – recognising IT projects and channel players, alongside vendors. Claranet VDC was awarded IaaS Technology of the Year following a two-stage judging process, which saw entries assessed by a panel of industry experts before being shortlisted for a public vote.

Michel Robert, managing director, Claranet UK, said: “This is the third major award that we have won in the UK this year for VDC, but the first that is awarded by the public. This is a huge vindication for the service, the hard work that the team put into building it, and also for commitment to listening to the market’s requirements and concerns when we were designing VDC. Before launching the service, we conducted in-depth research into the key concerns of end users, and found that the top three worries were reliability and accountability, data sovereignty and ease of migration.

“We designed Claranet Virtual Data Centre specifically to tackle these legitimate concerns, by building a service that featured integrated networking, a hypervisor-agnostic platform, hosted exclusively in-country data centres. The response from the media, analysts and, above all customers has been terrific, and to win the public’s approval at the SVC Awards is the perfect cap to a fantastic year for the company.”

Claranet’s Virtual Data Centre enables organisations to migrate to the cloud rapidly and with ease, using its self-service portal. The portal enables end-users to manage both dedicated and shared cloud platforms from a ‘single-pane-of-glass’. Users are therefore able to merge existing cloud servers into logical applications and template them for deployment via a simple drag-and-drop interface, all within minutes. In addition, the cloud portal delivers server and resource provisioning ‘on-the-fly’, as well as an ability to migrate from an existing virtual server platform into the Claranet Virtual Data Centre.

Find out more:

• For more information about Claranet’s award-winning Virtual Data Centre, visit Virtual Data Centre
• For more information about Claranet’s hosting portfolio, visit hosting services
• For our blog article Claranet’s Virtual Data Centre picks up another award in time for its first birthday, click here

This acquisition creates Europe’s largest mid-tier provider of integrated hosting and network services

November 23^rd, 2012 – Claranet, one of Europe’s leading managed service providers, has acquired Star, a UK provider of managed technology services. The acquisition creates the largest mid-market provider of integrated hosting and network services in the UK and continental Europe.

Claranet is acquiring STH Limited and its subsidiary, Star Technology Services, in a deal valued at £55 million. The trading entities will be maintained and will become wholly owned by Claranet Limited.

Charles Nasser, CEO and Founder of the Claranet Group, stated:

From a market and customer perspective, this is a great opportunity to bring together the experience and resources of two great companies to deliver a broader service portfolio to benefit our customers. It’s our mission to help our customers make the most of internet-enabled technology, and the acquisition of Star will enable us to continue to deliver on this promise.

“This announcement confirms our ambition to become the clear European leader in the delivery of managed services,” he added. “This is nothing short of a British entrepreneurial success story, as both companies were founded here in the UK.”

Operating under the Claranet brand, the expanded company will have revenues of over £120 million, circa 700 staff, over 4,500 customers, and operations in the UK, France, Germany, the Netherlands, Spain and Portugal. Claranet’s customers will include Airbus, Amnesty International, Care UK, Channel 5, Veolia, Signet, CSH, IRIS, De Vere Hotels and Richmond Events.

The new business will have a service portfolio ranging from the data centre to the desktop. In addition to managed hosting and network services, which both companies provide to many customers, Star customers will be able to take advantage of Claranet’s pan-European, award-winning Infrastructure-as-a-Service (IaaS) offering, Virtual Data Centre, as well as advanced managed application hosting services. Meanwhile, Star’s strength in Unified Communications, remote desktop and advance security services will complement Claranet’s existing portfolio.

In addition, Star’s customers will be able to take advantage of Claranet’s European operations and benefit from the knowledge that the enlarged company is on a strong financial footing, with far greater purchasing power in the market.

Michel Robert, MD of Claranet UK, added:

Star is a leader in providing managed services in the UK and therefore a natural fit for Claranet. Star has developed a strong base of customers, has a well-defined service portfolio as well as a talented and dedicated team,”

“It is this very success that makes Star such a logical fit for Claranet, and as part of our continued investment in evolving our services, is one that will directly benefit our customers,” he added.

Ben White, co-founder of Star and a partner at the cloud-focused venture investor Notion Capital, added:

The cultural and strategic compatibility of the two businesses is second to none and I am confident that the enlarged group will go on to even greater things, creating significant opportunities for customers, partners and staff.”

The Royal Bank of Scotland (RBS), Ares Capital Europe and a minority investment by Abry Partners financed the acquisition.

Advisors on the transaction are Oakley Capital, acting for Claranet, and Ernst & Young, acting for Star.

Find out more:

• For more information about Claranet visit Claranet limited
• For more information about Star, visit Star

Claranet’s product director, Martin Saunders, gives his view on the implications of new 4G technology alongside other industry experts…

“Construction firms will be able to set up on- site offices quickly, and security firms will be able to install CCTV in record time,” he says. “Not only that, but independent retailers will have the opportunity to set up pop-up shops quickly without waiting multiple weeks’ lease time for fixed-line broadband to be installed.” Similarly, firms processing credit card transactions could use a 4G connection as a backup option in the event that their fixed- line broadband connection goes down, says Martin Saunders, product director at managed services provider Claranet.

“Because of changes that have been happening around the Payment Card Industry Digital Security Standard (PCI DSS), it has become less and less viable for merchants to be storing credit card information, just in case their broadband connection goes down,” he explains. 4G could also prove useful for businesses that transact payments using mobile devices, argues Dan Wagner, founder of mobile payments service mPowa, and could allow mobile salespeople to process payments while on the go.

“Our business initiative is based around mobility and the fact that people can take payments on the move,” he says. “Obviously you need good connections and good data interaction in order to be able to achieve that when you’re travelling.”

If 4G services really deliver the kind of bandwidth and network performance that the telcos are promising, then some companies might begin to wonder why they buy fixed-line broadband at all.
Claranet’s Saunders says this is not entirely misguided. Office broadband consumption should – in theory – be lower per individual than home use, as employees should be reading emails and sharing data, not streaming online videos. In certain cases, therefore, 4G services may replace some or all of a company’s fixed-line broadband consumption.

Before making the leap, however, IT leaders would be advised to look at their network usage statistics, to check the true profile of their current consumption, Saunders says. Furthermore, he argues that having good customer services and security is far more important for a business than the outright amount of bandwidth on offer.

Customer service

Saunders adds that his customers are particularly interested in 4G in the context of customer-facing operations. “Businesses will be able to deploy iPads in stores, allowing customers to browse catalogues,” he says. “Being able to secure the connection without having to run a complex VPN client is resulting in much interest from businesses in this area.” As well as the impact of 4G on their own networks, businesses must be mindful of its effect on customer behaviour. Most obviously, it is reasonable to assume that improved mobile broadband services will enable more mobile commerce. In response to an Ofcom consultation on mobile competition, US online auction company eBay cited a study it had commissioned into consumer attitudes to m-commerce.

The study asked consumers what barriers prevented them from using their mobile devices for shopping. Of the 1,500 surveyed, 65% said connection speed, 63% said the reliability of their mobile Internet connection, 62% said the cost of mobile Internet services and 52% cited network coverage.

“An item is purchased every second in the UK through eBay mobile apps, and for our users mobile shopping is all about convenience and speed,” explains Oliver Ropars, senior director for EU Mobile at eBay. “A faster connection with 4G will help make the shopping experience even more appealing for customers.”

Beyond retail, businesses could use the improved multimedia capabilities allowed by 4G services to interact with customers. “Consultancies will be able to host video conference calls with clients while on the move,” says EE’s Stiven.

Forrester analyst Thomas Husson says it is not just the speed of 4G services that will allow richer multimedia experiences for customers, but also improved latency.

“Services that require not just higher speeds but also good latency will result in a much better experience for consumers,” says Husson. “The time to interact between the network will be lower, so there will be interesting use cases for multitasking services, multiplayer gaming and anything related to video.”

Claranet’s Saunders is sceptical that 4G will necessarily improve network latency, unless mobile operators invest in sufficient back-end infrastructure. If the networks don’t have capacity, it doesn’t matter what technology you run on the radio, it’s never going to be as good,” he says. “In that scenario, while 4G will be fine for regular Internet browsing and downloads, it won’t resolve the whole issue around latency and how responsive the network feels.”

Sylvain Fabre of analyst company Gartner agrees, saying that high-definition video and voice-over-IP (VoIP) services may still suffer from packet loss on 4G networks.

“Packet loss and other IP issues that result in one person getting cut off when the other talks could still occur if the network is congested,” he says. “Suddenly the lower-quality yet clear two-way communication that you’re used to on a good voice call doesn’t really work and can become annoying.”

Fabre adds that businesses offering 4G services inside buildings, whether for employees or customers, may experience signal degradation. “It’s going to be harder to get a connection inside buildings until somebody does an in- building solution that maybe uses distributed antennas,” he says.

With numerous handsets with LTE connectivity due to be released over the next year or so, Fabre says that businesses will also have to ensure that they purchase, or are issued with, devices compatible with their 4G provider’s spectrum frequency to avoid employees being left “out of the loop” due to owning incompatible phones. “The technology doesn’t simply resolve all these things, it introduces new challenges too,” says Fabre.

Of course, it is not possible to predict entirely the impact of 4G at this point. EE’s Stiven argues that only once 4G services are widely available will innovation around applications really take off.

“The really exciting bit is that organisations in 12 months’ time will have thought of a whole range of other innovative ways they can use it,” he says. “There are a lot of things we haven’t foreseen that 4G is useful for that will become a real engine for growth.”

Claranet’s Saunders advises companies against making rash decisions about 4G. “I’d say ‘watch this space’, and don’t make any quick moves,” he says.

In particular, he warns against choosing a mobile operator simply on the basis of its mobile broadband speeds. “I’d say it’s more important to look for customer services that make your life easier.” Still, with mobile platforms threatening to eclipse fixed-line infrastructure as the dominant communications medium for business, IT leaders would be well advised to keep an eye on developments in the 4G arena, as they are certain to offer up opportunities for innovation and efficiency.

Find out more:

• To read the full article, go to Information Age
• For more information about Claranet’s mobile broadband service, visit wireless services
• For more information about Claranet’s managed network services, visit managed networks