Key appointment for the company as it extends its product portfolio
Claranet, the managed services provider, has appointed a new Operations Director for its UK business. With over 20 years’ experience in Telecommunications and IT services, Wiebe Nauta has joined the UK management team, following an eight-year period at BT.
Claranet’s Operations Director plays a critical role in managing the entire customer lifecycle experience – from design through implementation and ongoing support for the company’s networking and hosting customers.
His previous role as Service Operations Director for BT Business encompassed networking and IT and services provisioning for UK businesses. Prior to this, he was based in his native Netherlands, acting as BT Global Services’ Head of Service Assurance for Benelux and Nordics, a role that put him in direct and regular contact with the company’s customers across a range of industries.
Michel Robert, Managing Director, Claranet UK, stated:
The importance of this role for Claranet cannot be underestimated as we pride ourselves on our service delivery for our customers. We needed an individual with an impeccable background in the industry, someone with an acute understanding of the requirements our customers throughout the life-cycle of their service. With a background in the telecoms, networking and hosting sectors, Wiebe’s experience in working to deliver against customers’ expectations is a huge asset to the company, particularly at this time as we roll out a suite of new solutions.”
Wiebe Nauta added:
I have joined Claranet UK at a tremendously exciting time, as it is preparing to launch a host of new service offerings – one of the key reasons I was drawn to the company. I believe that I can make a real and lasting impact on the way Claranet interacts with its customers, so I am naturally delighted to have joined such a fast moving and agile organisation.”
Wiebe has over 20 years’ experience in working with not only BT, but also Colt and Dutch carrier KPN. He has a degree in Computer Sciences and an MBA from the Rotterdam School of Management.